Human resource in practice Essay Example | Topics and Well Written Essays - 2500 words

Human resource in practice - Essay Example Also employee empowerment should be focus of attention so that employee satisfaction is increased. The case of Southwest Airlines and Starbucks should be taken as a good example. It is also necessary to view the HR department as a strategic partner of the company rather than just a department. Introduction Human resource management is a very important dimension for any business. It is vital that the human capital is managed in an efficient manner in order for any business to excel. The human resource department is extremely important for retail business because customers are directly handled by employees. The attitude of employees and customer care services that they give is extremely essential in determining the profits of the company. For this reason Safe Shoes should increase its focus on the human resource management so that employee performance can be enhanced. Devising a plan that motivates employees to work and doing so in a cost efficient manner is not easy. It has been obser ved lately that the performance of the company’s human resource department is not perfect. This report will identify certain issues that the company is facing regarding its employees and then this report will offer solutions to those issues. It is important to understand that employee issues cannot be ignored because they will have a direct effect on the performance of Safe Shoes. ... These are the two main problems Safe Shoes retail stores are facing right now. Employees have a very high turnover rate and the management is finding very hard to retain employees. Also in the surveys conducted employees have regarded jobs as unsatisfactory and they see no scope of promotion. This feeling of dissatisfaction has been seen in the lower level employees the most. Another issue identified is related to the store managers. Store employees are not satisfied by the behavior of store managers and they find them strict. Employees have also complained that store managers show favoritism. These complain may be directly related to the high turnover rate of the employees. High turnover rate result in high recruiting costs and this directly lowers the profits. The employee evaluation system is not working very well because all employees are getting good ranks but still they are not getting promoted. This shows that either the ranking system is not working or ranks are not being con sidered important. Another major problem is that the evaluation system comes has no affect on the salaries of the employees. This may be the reason that employees are not motivated. The role of HR overall in the organization is not defined very well and its role is limited to hiring and disciplinary issues. All these issues are identified by the HR department in surveys and interviews that were conducted. The following section will review the possible solutions of these issues. Review of Possible Solutions There are many issues that Safe Shoes is facing regarding employees and it is better that all these issues are addressed one by one. Retention is one major